Customer Management course is an application-intensive course that covers the standard product and optional modules with a focus on the Customer Management and Service aspects. Through a combination of lecture, demonstration and hands-on exercises attendees will acquire an understanding of the Customer Service managers, Supply Chain managers, Service managers and users required to have a working knowledge customer management functionality will benefit from taking this course.
Customer service Performance.
User-friendly tech help desk support.
Customer retention and loyalty.
Increasing new and repeat sales.
Integrating customer service throughout the organization.