Customer Management

Introduction
Customer Management course is an application-intensive course that covers the standard product and optional modules with a focus on the Customer Management and Service aspects. Through a combination of lecture, demonstration and hands-on exercises attendees will acquire an understanding of the Customer Service managers, Supply Chain managers, Service managers and users required to have a working knowledge customer management functionality will benefit from taking this course.
Course Benefits
  • Customer service Performance.
  • User-friendly tech help desk support.
  • Customer retention and loyalty.
  • Increasing new and repeat sales.
  • Integrating customer service throughout the organization.
  • Internal Customer Service.
  • Leadership effectiveness.
  • Team productivity and performance.
  • Leading and working with Emotional Intelligence.
Course Fundamentals
  • Why Customer Service matters?
  • Customers Needs
  • Who is Your Customer
  • Thinking Styles
  • Communication and action
  • Customer Service standards
  • Customer Service Skills
  • The Excellent Customer Service Equation
  • Handling Complaints
 Course Duration
  • 24 hrs